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Release 2024-05-13

Component Version
Web portal (miarecweb) 2024.5.13.0
Recorder (miarec) 2024.4.5.0 (not updated)
Screen recorded (miarec_screen) 2024.4.5.0 (not updated)
Live Monitoring (miarec_livemon) (not updated)
Screen capture client (not updated)

New features

Add AI Insights with Promt designer / AI Playground

Add AI Call Summary

Call summary structure can be customized by customer.

Call summary

Upgraded Sentiment scoring to Large Language Model

It has a number of advantages:

  • It is more accurate as it analyzed a whole conversation as one piece rather than analyzing invidual phrases.
  • It provides a short explanation of why the AI choose such a score
  • Customers can influence the sentiment scoring by explaining in the promt to AI what "negative" and "positive" means for them.

Sentiment score

Add support of Markdown syntax to custome fields, AI insights and call notes

Minor changes

Hide NER panel in call details by default

Its content is useful to a small number of customers.

Add column "Tenant - Total Users (filtered)" in Tenant Details report

Such a column can be used to calculate a number of users in each tenant that match certain criteria, like users with calls for last 30 days, users of certain role, etc.

Display Custom Fields and AI Insights on the Evaluation Report page

Fix issues

Fix issue with the Password Reset and Create Password workflows not accepting the first verification code

Fix issue with change of "N/A" answer to "N/A (0 of X points)" when manually editing an Auto QA report

Fix issue with topic extraction job when a number of speakers is more than 2

Such number of speakers can be detected by the Speaker Diarization model.

Remove assumption of who is an agent and who is a customer when the source audio was mono stream

When audio is processed with the Speaker Diarization model, and multiple speakers are recognized, such speakers are labeled with generic Speaker 1, Speaker 2, Speaker N rather than Agent/Customer.