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Dashboard Overview

The Dashboard page allows supervisors and users to gain an accurate and evolving picture of their entire call center's performance. With all key metrics available on a single screen, you can derive actionable insights, streamline efficiency, and enhance the experience between the company, agents, and customers.


Key features of the Dashboard:

  • A bird's eye view of various call metrics, like the total number of recorded calls, calls' duration, calls per day and others.
  • A drill-down view that allows you to dive deep into your data and lets you explore your data at a more granular level.
  • Trend analysis view with the ability to compare key metrics over time to instantly see trends
  • Powerful filtering capabilities, which allow you to focus only on the data that is important to you.