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Calls Summary Report

Overview

​​The Calls Summary Report provides the call/minutes totals for each group/user for the selected time frame. Also, this report can be run across all tenants.

Calls Summary Report

Columns Description

Call Summary Columns

These are the columns that provide call-related summary information

To see a full list of available columns, see Call Summary Columns.

User Details Columns

These are the columns that provide a detailed user-related information.

To see a full list of available columns, see User Details Columns.

User License Columns

These are the column that provide license information per specific user.

To see a full list of available columns, see User License Columns.

Tenant

​Displays the names of the tenants.

Group

​Displays the names of the groups.

User

​Displays the names of the agents.

Topic

Displays the topic to which the keyword is assigned.

# of rows

Shows the number of rows in the output report.