Calls Summary Report
The Calls Summary Report provides the call/minutes totals for each group/user for the selected time frame. Also, this report can be run across all tenants.
Call Summary Columns
These are the columns that provide call-related summary information
To see a full list of available columns, see Call Summary Columns.
User Details Columns
These are the columns that provide a detailed user-related information.
To see a full list of available columns, see User Details Columns.
User License Columns
These are the column that provide license information per specific user.
To see a full list of available columns, see User License Columns.
Displays the names of the tenants.
Displays the names of the groups.
Displays the names of the agents.
Displays the topic to which the keyword is assigned.
# of rows
Shows the number of rows in the output report.