Calls Summary Report By Group with drill-down

Overview

The Calls Summary Report By Group with drill-down is a two-level report that first displays call summary data for all groups. Clicking the group name will navigate you to a second level report, which displays call summary data of all users within a particular group.

Calls Summary Report By Group With Drill-Down

Columns Description

Call Summary Columns

These are the columns that provide call-related summary information.

To see a full list of available columns, see Call Summary Columns.

Name

Displays the group/user name.

# of rows

Shows the number of rows in the output report.