CUCM - TAPI user
You must first create the application user who is capable of monitoring and controlling phones.
Navigate in Cisco Unified CM Administration web portal to the menu User Management -> Application User and click the Add New button to create a new user account.
In the Available Devices list, select the devices, which state should be monitored by MiaRec announcement controller and click the V arrow to move such devices to the Controlled Devices list.
In case of Extension Mobility, you can use CTI Controlled Device Profiles instead of the Controlled Devices list.
In the Permissions Information section, click the Add to Access Control Group button to select permissions for the application user.
In the new pop-up window, select the following required options:
- Standard CTI Allow Control of All Devices.
- Standard CTI Allow Control of Phones supporting Connected Xfer and conf.
- Standard CTI Allow Control of Phones supporting Rollover Mode.
- Standard CTI Enabled.
Other options are not required.
Save the settings of a new application user.