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Save custom fields


With custom fields, users can store additional attributes with each call recording, like an order number, support ticket number, product name, shipping due date, etc.


The custom fields must be pre-configured by an administrator in the Admin portal.

The custom fields are shown on the Call Details page under the Info section.

Custom Fields in the Info Section

Users, who are granted the appropriate permissions, can edit the custom fields for in-progress or completed calls on the Call Details page.

Inline Editor

Searching in custom fields

You may use the Quick Search or the Advanced Search to find the recordings by value in the custom fields.

Find Recordings by Custom Field Value