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Release 2023-09-13

Component Version
Web portal (miarecweb)
Recorder (miarec) (not updated)
Screen recorded (miarec_screen) (not updated)
Live Monitoring (miarec_livemon) (not updated)
Windows installer pending
Screen capture client (not updated)

New features

Add AI Insights tab to call details

The AI Insights tab shows information that is populated by Generative AI into custom fields.

AI Insights tab

Extend Custom Fields with new attributes to support AI Insights data extraction

New attributes like Status, Visibility, Display As, and AI Insights are added to custom field object. With such a change, AI Assist job can extract various information into the custom fields rather than call notes. For example, AI can detect a call type (like Order placement, Collection, Shipment issue, etc.)

Custom Fields new attributes

Report View Calls URL

Add support of reporting by Custom Field

For example, with AI Insights, it is possible to extract type of call and then build a report by such a value.

Call Summary Report by Custom Field

Minor changes

Add "Last 7 days" and "Last 365 days" options in the Report Period setting

Report Period new options

Show "Row limit reached" warning in Group Call Summary with Drill-Down

Call Summary with Drill-Down Row Limit Reached

Add user details, licensing and role columns in Call Summary by User report