Soft Key Integration Guide
MiaRec integrates with various phone models to provide the following features:
- On-demand recording - Users may use their phones to switch on/off recording during an active call.
- Pause/resume recording - Users may use their phones to pause recording for a short period of time. For example, when processing credit card transactions over the phone, a user may pause recording before a customer says the credit card information. Such feature allows to comply with PCI requirements.
The following images display example of integration with various phone models.
Cisco 7900 series softphone:
Polycom VVX400 phone:
Cisco SPA504G phone:
Yealink T46S phone:
Mitel 6800i Series phone: