Call Summary Columns
The page provides the description of Call Summary Columns, which are applicable to the following report templates:
- Calls Summary Report
- Calls Summary Report by Group
- Calls Summary Report by Group with drill-down
- Calls Summary Report by Users
- Calls Summary Report by Interval
Columns Description
| Attribute Name | Description |
|---|---|
| Calls - Total | Total of all calls Example: |
| Calls - Inbound | Total of inbound calls Example: |
| Calls - Inbound (incl. internal) | Total of inbound and internal calls combined Example: |
| Calls - Outbound | Total of outbound calls Example: |
| Calls - Outbound (incl. internal) | Total of outbound and internal calls combined Example: |
| Calls - Internal | Total of internal calls Example: |
| Calls - External | Total of external calls Example: |
| Calls - Unassigned | Total of unassigned calls Example: |
| Calls - File Size, GB | File size (in GB) of a specific call Example: |
| Minutes - Total | Total number of minutes for all calls Example: |
| Minutes - Inbound Calls | Total number of minutes for inbound calls Example: |
| Minutes - Outbound Calls (incl. internal) | Total number of minutes for outbound and internal calls combined Example: |
Minutes - Internal Calls |
Total number of minutes for internal calls Example: |
| Minutes - External Calls | Total number of minutes for external calls Example: |
| Minutes - Unassigned Calls | Total number of minutes for unassigned calls Example: |
| Duration - Total | Total duration of all calls Example: |
| Duration - Inbound Calls | Total duration of all inbound calls Example: |
| Duration - Inbound Calls (incl. internal) | Total duration of all outbound and internal calls combined Example: |
| Duration - Outbound Calls | Total duration of all outbound calls Example: |
| Duration - Outbound Calls (incl. internal) | Total duration of all outbound and internal calls combined Example: |
| Duration - Internal Calls | Total duration of all internal calls Example: |
| Duration - External Calls | Total duration of all external calls Example: |
| Duration - Unassigned Calls | Total duration of all unassigned calls Example: |
| Avg Duration | Average call duration for all calls Example: |
| Max Duration | Maximum call duration among all calls Example: |
| Screen Recordings - Minutes | Total number of minutes for all screen recordings Example: |
Screen Recordings - File Size, GB |
Total file size (in GB) for all screen recordings Example: |
| Screen Recordings - Total | Total of all screen recordings Example: |