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Integrations

Call data can be pushed to external systems through webhooks, and the Microsoft Teams integration and Microsoft sign-in work again.

Call metadata webhooks

New feature for system administrators and integration developers.

The new Send call metadata via webhook job posts a JSON document per call to an HTTP endpoint, such as a Zapier, Make, or n8n hook, as calls complete. Choose the Payload Fields to include: call attributes such as PBX call ID and tracking ID, ACD and agent fields, talk, hold, in-queue, and after-call work seconds, disconnect cause, and an optional call URL, plus participant, user, group, custom field, topic, and transcript attributes. The destination URL is stored encrypted, and each delivery carries a stable ID across retries so the receiver can deduplicate.

The payload field picker of the webhook job

The Payload Fields section of a webhook job.

See the job type reference.

Fixes

  • Connecting and disconnecting the Microsoft Teams integration works again.
  • Users can sign in with Microsoft single sign-on. Sign-in failed because Microsoft does not return an email-verified attribute.
  • A malformed response from Microsoft Graph shows a validation message instead of an error page.