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Deleting conversations

Users with the Delete permission can remove conversations from MiaRec. Deleting removes the conversation with its audio and analysis results.

Warning

Deletion is protected only by a short undo window. If your organization must keep certain conversations, protect them with the Do-Not-Delete flag described below.

Deleting from the list

  1. On the Conversations list, select the conversation(s) to delete.
  2. Click the Delete button on the toolbar.

The conversations are deleted immediately — there is no confirmation dialog. A message appears with an UNDO link that restores the deleted conversations; the link is available for about 45 seconds.

Deleting a single conversation

On the conversation detail page, open the action menu next to Export to PDF and select Delete Call. The same undo message applies.

The Do-Not-Delete flag

The Do-Not-Delete flag protects a conversation from deletion:

  • It cannot be deleted manually — the delete actions skip flagged conversations, and the Delete Call menu entry disappears on a flagged conversation.
  • Automatic retention cleanup skips it: when aged conversations are purged under your organization's retention policy, flagged conversations are kept. See Retention in the Administration Guide.

Flagged conversations show a Do not delete label on the detail page and an icon in the list.

To set or clear the flag:

  • In bulk: select conversations on the list and use More › Set Do-Not-Delete flag or Clear Do-Not-Delete flag.
  • For one conversation: use the same entries in the detail page's action menu.

Note

Setting and clearing the Do-Not-Delete flag each require their own permission on your role.