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Export to CSV

You can export the metadata of selected conversations to a CSV file for analysis in Excel or another tool. The export contains conversation metadata only — dates, durations, parties, user and group assignments, and similar fields.

Note

The CSV file does not include audio. To download audio files, use the Download button instead — see Downloading audio.

Export conversations

  1. On the Conversations page, find the conversations to export — any list tab or search result works.
  2. Select the checkboxes of the conversations to export.
  3. Click Export in the toolbar.
  4. In the pop-up, click the Export … calls to Excel (CSV) file link to download the file (calls.csv).

The export includes only conversations you have permission to access.

Note

The CSV columns are a fixed set of metadata fields. For exports with hand-picked columns — including sentiment, summary, and evaluation columns — build a Conversation details report and export it to Excel instead.