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Live monitoring servers

Live monitoring lets supervisors listen to active conversations in real time. The audio is streamed by dedicated live monitoring servers; this page covers their cluster configuration and health. The customer-facing side — licenses on monitored users and permissions — is documented in Live monitoring in the Administration Guide.

Where: Administration › Maintenance › Live Monitoring Servers.

Cluster settings

The settings shared by all live monitoring servers (edit via Edit Configuration):

  • STUN server URL — one or more STUN servers used for connectivity negotiation.
  • RTP Min Port / RTP Max Port — limits the pool of RTP ports used for audio streams.
  • ICE Lite — enable to use an ICE Lite agent.

The page also shows the overall live monitoring status with a Revalidate all link that re-checks every server.

Server list

Each live monitoring server is listed with:

  • Name
  • Health status — Healthy, Unhealthy, or Unknown (the portal periodically probes each server; Revalidate all forces a re-check).
  • Service URL and Public IP
  • Version
  • Sessions — active, failed, and total session counts; click through a server to inspect individual sessions.

Use Add / Delete to register or remove servers and Edit to change a server's connection details.

Verifying the feature end to end

A healthy server list is necessary but not sufficient — users also need monitoring licenses and permissions. If supervisors report that live monitoring does not work:

  1. Check the server Health status here (and Revalidate all).
  2. Confirm the monitored users hold live monitoring licenses — see License usage.
  3. Confirm the supervisor's role and group scope allow monitoring — see Live monitoring.
  • Live monitoring in the Administration Guide — licenses, permissions, prerequisites.
  • License usage — monitoring seat assignment per tenant.