How conversations arrive
MiaRec analyzes conversations regardless of how they were captured. Recording by the MiaRec recorder is one capture method among several — conversations can also be pulled from your telephony platform's own recording service, imported from files, or uploaded manually. This chapter covers the parts of capture that administrators manage.
For what a conversation is and what happens to it after capture, see Conversations in the Overview & Key Concepts guide.
Capture methods
| Method | How it works | Your role |
|---|---|---|
| Recording | The MiaRec recorder captures conversations on your telephony platform as they happen; they appear in the portal in near real time | Per-user recording settings; the recorder itself is provider-managed |
| Telephony platform sync | An integration pulls recordings from your platform's API (for example, Twilio or Webex) on a schedule | Connect and manage integrations |
| Manual upload | Users upload audio files through the portal | Enablement and limits — see Uploading recordings |
| Bulk file import | Historical recordings are imported from a file archive in bulk | Performed by your service provider on request |
Managed by your service provider
The recording infrastructure — recorders, capture interfaces, and the connection to your telephony platform — is configured by your service provider. If conversations are not being captured at all, contact your provider; this guide covers only the settings exposed to your organization's administrators.
Whatever the capture method, every new conversation enters the same processing pipeline: it is transcribed and analyzed automatically. See Conversation Analytics administration.
What administrators manage
- Associating conversations with users — extensions and manual assignment, so each conversation is attributed to the right user.
- Recording settings — per-user recording mode, direction, and the auto-confidential flag.
- Integrations — connecting telephony platforms and single sign-on providers.
- Uploading recordings — the manual upload feature and its limits.
- Live monitoring — licenses and permissions for listening to active conversations.