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Recorder servers

Every recorder process in the deployment registers itself with the web portal. The Recording Servers page is the recorder registry plus the recorder settings tree — the place to check recorder health, inspect effective settings, and override settings for an individual recorder.

Where: Administration › Maintenance › Recording Servers.

Recorder registry

The table at the top lists each known recorder with:

  • Recorder name — click it to open the recorder's own page.
  • Hostname and Host IP.
  • Version — the recorder software version.
  • Status — "Service started … ago" / "Service stopped … ago", based on the recorder's reports to the portal.

A recorder's page also shows its call statistics, so you can confirm it is actually processing calls.

Note

The recording license key and its status are tied to the recorder service — see License keys. A stopped recorder also makes the license information unavailable.

Recording settings tree

Below the registry, the Recording Settings panel has two tabs:

  • Base Settings — the settings shared by all recorders, listed as Category / Key / Value rows with View and Override actions. Categories cover the recorder subsystems: Audio (format, AGC, PLC — the same values edited on Audio format), Filters (recording rules), Main, and one Protocol::… category per recording interface (Protocol::SIP, Protocol::SIPREC, Protocol::CiscoBiB, Protocol::Avaya, and so on).
  • Overridden Settings — per-recorder exceptions: Recorder name / Category / Key / Value rows with View and Edit.

Most base settings are maintained through their dedicated admin pages (Recording Interfaces, Recording Rules, Files Location, Audio Files Format); the settings tree shows the resulting key/value store and is the only place to create per-recorder overrides.

When to override

Overrides matter in multi-platform deployments where recorders serve different phone systems. For example, to enable early rule evaluation only on a Microsoft Teams recorder, create an override with Recorder name = the Teams recorder, Category = Protocol::SIPREC, Key = EarlyCheckRecordingFilters, Value = true — see Recording rules.