Downloading audio

You can download the audio of a single conversation, or several conversations at once as a ZIP archive.

Note

Downloading requires the Download permission on your role. If you do not see the download buttons, contact your administrator.

Downloading a single conversation

Click Save audio file:

• in the expanded inline view on the Conversations list, or
• in the player on the conversation detail page.

The audio file is saved to your computer.

Downloading in bulk

1. On the Conversations list, select the conversations you want.
2. Click the Download button on the toolbar.
3. A dialog appears with a link to download a ZIP archive containing the audio files.

By default up to 20 conversations can be downloaded in one archive; the exact limit depends on your deployment.

Related downloads

• Transcript text — download from the Transcript tab; see Downloading a transcript.
• Conversation metadata — the Export button exports list data to CSV; see Exporting to CSV.
• The full detail page — Export to PDF on the detail page saves the conversation's details as a PDF document.