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Release 2026-06-13

Component Version
Web portal (miarecweb) 2026.6.13.0
Recorder (miarec) 2026.2.24.0
Screen recorder (miarec_screen) 2024.6.2.0 (no change)
Live monitoring (miarec_livemon) 0.1.0.183 (no change)
Screen capture client (ScreenRecClient) 1.1.0.80 (no change)

Before you upgrade

Backward-incompatible changes:

  • Some Calls Summary totals are lower after the upgrade; the new numbers are correct.
  • The Heatmap display in the Call Summary report is replaced with Breakdown column settings.
  • The "Calls Summary Report by Group with drill-down" type is removed. Alternative is to use the Calls Summary report.
  • The report run data endpoint of REST API v2 returns a new shape

See For administrators.

What's in this release

Topic What changed Who it is for
Reporting Split any measure in a Calls Summary report into sub-columns by call reason, outcome, score, or any other attribute, and click a cell to open the calls behind it. Show values as data bars. Call Details reports list one row per evaluation, with a column per section or question, for a scorecard matrix you can export. Calls Summary totals are corrected. Supervisors, report designers
Quality management Evaluations separate what went well from what could be improved, on a redesigned evaluation report page. New search filters for overridden question values and for each feedback field. QA teams, evaluators
Conversation analytics Set a transcription prompt per tenant. Route Vertex AI requests through a gateway and authenticate with a token. System administrators
Administration Limit a role to calls that carry selected tags. Keep one catalog of global custom fields and enable, disable, or tailor each one per tenant. Grant permissions for public reports and own reports separately. Administrators
Integrations A new job posts call data to Zapier, Make, or any HTTP endpoint as calls complete. Microsoft Teams and Microsoft sign-in fixes. System administrators, integration developers
Platform Choose which data types a replication job or incoming token replicates. Background jobs recover after a worker dies mid-run. Recorder fixes. System administrators

Other fixes

  • Bulk user edit opens when Recording Announcement Configuration is disabled in Advanced settings.
  • Dropdown lists with long option labels wrap instead of overflowing the browser window.
  • Saving a section of an evaluation form no longer shows an error page.
  • Impersonating a user no longer sends that user a new sign-in email.
  • The tenant you select when adding a group is kept instead of the default tenant.
  • Form and API parameters accept the number 0, and date ranges without fractional seconds.
  • Other security fixes and improvements.

For administrators

  • Report totals. Calls Summary totals that combined call measures with evaluation report, section, question, or file columns were inflated by the number of joined rows. Duration, minutes used, and call counts are now correct and may be lower than in earlier runs of the same report. Summary rows of grouped reports are computed over all matching calls rather than as an average of group averages.
  • Removed report options. The Display As > Heatmap option and the "Calls Summary Report by Group with drill-down" report type are removed. Existing reports of that type still open and show their top-level rows. Breakdown columns and drill-down links replace both. Calls Summary Report by Tenant no longer offers the four storage percentage columns; they remain in Tenant Details reports.
  • Report templates. A template that references a column that no longer exists fails to build with a message naming the column, instead of silently dropping it. Open the template and replace the column. Call Details templates that used the aggregate evaluation report name, status, and score columns need the new per-report columns.
  • REST API v2, report run data. GET /api/v2/reports/{report_id}/runs/{run_id}/data.json returns headers as a list of objects, data rows as positional arrays aligned with the headers, and summary as a flat column-to-value map. The parent_row_id parameter and nested rows are gone. Update integrations that read the old shape. See View report run data.
  • REST API, evaluation reports. The comment field is renamed additional_feedback, and strengths_feedback and improvement_feedback are added. The search parameter evaluation_report_comment becomes evaluation_report_feedback plus three split parameters; saved searches are migrated.
  • REST API, call search. Filter types set, string_set, and multi_param_set are renamed choice, text_choice, and multi_param_choice. Legacy operators are still accepted. Every filter that offers between also offers not between. An invalid UUID in a search value returns 400 instead of being ignored.
  • Replication. The upgrade converts existing replication jobs and incoming tokens from the metadata-only flag to per-type Replicate data options, and removes duplicate processing queue records in one step. On large deployments plan for a longer migration. Review Related data sync mode on incoming tokens: Replace with source data overwrites evaluation reports and transcripts on the receiving server. See Platform.
  • AI task prompts. The Task instructions and Task inputs fields of an AI task are limited to 8192 characters.
  • Chart libraries. Pages with charts load their scripts from the MiaRec server instead of a public CDN, so they render on servers without internet access.