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MiaRec Documentation

Overview & Key Concepts
Overview & Key Concepts
User Guide
User Guide
- Introduction
- Getting started
  Getting started
  - Signing in
  - Product tour
- Dashboards
  Dashboards
- Conversations
  Conversations
- Conversation Analytics
  Conversation Analytics
  - Overview
  - Summaries
  - Sentiment
  - Topics
  - AI insights
- Search
  Search
- Reports
  Reports
- Quality Assurance
  Quality Assurance
  - Overview
  - QA dashboard
  - Scorecards
  - Score calculation
  - Auto QA
    Auto QA
    
    Understanding Auto QA
    
    Reviewing and overriding
    
    Tuning scorecards
    
    Test in Playground
  - Manual evaluations
- My Profile
  My Profile
  - Overview
  - Language
  - Password
  - Security
- Download PDF
Administration Guide
Administration Guide
- Introduction
- User management
  User management
- Authentication & security
  Authentication & security
- Ingestion
  Ingestion
- Conversation Analytics
  Conversation Analytics
- Quality Assurance
  Quality Assurance
  - QA permissions
  - Enabling Auto QA
- Workspace customization
  Workspace customization
- Data management
  Data management
- Auditing & compliance
  Auditing & compliance
  - Audit trail
  - Audit reports
- Screen recording
  Screen recording
  - Overview
- Automation
  Automation
  - Jobs
System Operator Guide
System Operator Guide
- Introduction
- Tenant management
  Tenant management
- Licensing & packaging
  Licensing & packaging
- Platform authentication
  Platform authentication
- Ingestion & recording infrastructure
  Ingestion & recording infrastructure
- Storage & data lifecycle
  Storage & data lifecycle
- Replication
  Replication
- Conversation Analytics operations
  Conversation Analytics operations
  - Pipeline overview
  - Transcription
    Transcription
    
    Requirements
    
    System configuration
    
    Tenant configuration
    
    Monitoring & troubleshooting
  - AI tasks
  - Generative AI engines
  - AI Playground
  - Entity recognition
  - Data redaction
  - MCP server
- Quality Assurance operations
  Quality Assurance operations
  - Auto QA operations
- Jobs & processing pipeline
  Jobs & processing pipeline
- Monitoring & maintenance
  Monitoring & maintenance
- Platform services
  Platform services
- Reporting on tenants
  Reporting on tenants
- Screen recording operations
  Screen recording operations
  - Operations
REST API v2 Developer Guide
REST API v2 Developer Guide
- Overview
- Introduction
  Introduction
- Resources
  Resources
  - Calls
    Calls
    
    Call object fields
    
    File object fields
    
    Participant object fields
    
    List and search calls
    List and search calls
    
    List and search calls
    
    Basic search
    
    Advanced search
    
    View one call
    
    Set custom field values
    
    Delete one call
    
    Retrieve file for playback
    
    Pause and resume recording
  - Clients
    Clients
    
    Client object fields
    
    List and search clients
    
    View a client
    
    Create a client
    
    Update a client
    
    Delete a client
  - Custom fields
    Custom fields
    
    Custom field attributes
    
    List and search custom_fields
    
    View a custom field
    
    Create a custom field
    
    Update a custom field
    
    Delete a custom field
  - Encryption keys
    Encryption keys
    
    List and search encryption keys
    
    View encrypt key
    
    Create encrypt key (generate or import)
    
    Update encrypt key
    
    Delete encrypt key
    
    Grant access to encrypt key
    
    Revoke access to encrypt key
    
    List authorized users
  - Evaluation forms
    Evaluation forms
    
    Oveview
    
    List Evaluation Forms
    
    View Evaluation Form
  - Evaluation reports
    Evaluation reports
    
    Oveview
    
    List Evaluation Reports
    
    View Evaluation Report
  - Groups
    Groups
    
    Group object fields
    
    List and search groups
    
    View one group
    
    Create group
    
    Update group
    
    Delete group
  - Report runs
    Report runs
    
    Oveview
    
    List Return Runs
    
    View Report Run
    
    View Report Run Data
  - Reports
    Reports
    
    Oveview
    
    Report Template attributes
    
    List Report Templates
    
    View Report Template
  - Roles
    Roles
    
    Role object fields
    
    List and search roles
    
    View one role
    
    Create role
    
    Update role
    
    Delete role
  - Tenants
    Tenants
    
    Tenant object fields
    
    List and search tenants
    
    View one tenant
    
    Create tenant
    
    Update tenant
    
    Delete tenant
  - Users
    Users
    
    User object fields
    
    List and search users
    
    View one user
    
    Create user
    
    Update user
    
    Delete user
    
    Pause and resume recording for user
- Examples
  Examples
  - Create tenant with roles, groups and users
- History of changes
- Download PDF
Five9 Integration Guide
Five9 Integration Guide
Microsoft Teams Integration Guide
Microsoft Teams Integration Guide
Twilio Flex Integration Guide
Twilio Flex Integration Guide
Webex Native Recording Integration Guide
Webex Native Recording Integration Guide
Release Notes
Release Notes
Screen Recording Admin Guide
Screen Recording Admin Guide
- Introduction
- How It Works
- Installation
  Installation
- Troubleshooting
  Troubleshooting
  - Troubleshooting on Client Side
  - Troubleshooting on Server Side
- Deploy Screen Capture Client with Windows Group Policy
  Deploy Screen Capture Client with Windows Group Policy
- Download PDF
Cisco UCM Recording Integration Guide
Cisco UCM Recording Integration Guide
Avaya SBCE Recording Integration Guide
Avaya SBCE Recording Integration Guide
Cisco CUBE Network-based Recording Integration Guide
Cisco CUBE Network-based Recording Integration Guide
Cisco CUBE SIPREC Recording Integration Guide
Cisco CUBE SIPREC Recording Integration Guide
Broadworks Recording Integration Guide
Broadworks Recording Integration Guide
- Overview
- BroadWorks Configuration
- MiaRec Configuration
  MiaRec Configuration
- Download PDF
Metaswitch CFS Recording Integration Guide
Metaswitch CFS Recording Integration Guide
- Overview
- Metaswitch SIPREC configuration
- MiaRec configuration for Metaswitch call recording
- Ignore Metaswitch internal redirect numbers
- Automatic user provisioning
- High availability configuration
  High availability configuration
  - Siprec auto failover configuration
    Siprec auto failover configuration
    
    Overview
    
    Configure SIPREC auto-failover for a CFS-Perimeta-MiaRec connection
    
    Configure SIPREC auto-failover for a direct CFS-MiaRec connection
- Softkey integration with Polycom VVX (Metaswitch platform)
- Softkey integration with Yealink phones (Metaswitch platform)
- User authentication using Metaswitch CommPortal
- Download PDF