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Dashboards

Dashboards help you spot patterns across many conversations—fast:

  • trending changes over time,
  • distributions (buckets),
  • comparisons across agents/teams.

CSAT Dashboard

Dashboards vs Reports

Dashboards in MiaRec are pre-configured visual summaries of key metrics and insights, designed for quick overviews and trend analysis.

For detailed, customizable data analysis and export, user the Reporting functionality.

Common dashboard parts

Time range

Allows you to set the time window for the data shown in the dashboard.

KPI metrics and distibution buckets

Examples:

  • average score,
  • disbution of scores into buckets (for example: Satisfied, Neutral, Dissatisfied).

Buckets are often clickable:

  • click a bucket → jump to the list of conversations in that bucket.

Trends show whether a metric is improving or worsening.

Breakdown by Topic and Agent (user)

Breakdowns help you compare performance across different dimensions, such as:

  • Conversation Topics,
  • Agents (users).