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Activate Prebuilt AI Tasks

MiaRec includes prebuilt AI Tasks (insights) that can be enabled per tenant. These tasks are often provided as “defaults” by MiaRec or your service provider, and you choose which ones to activate.

Administration > Speech Analytics > AI Assistant > AI Tasks

AI Tasks - Disabled list

Figure: Disabled tab showing available prebuilt AI Tasks that can be enabled.

Enable a task for your tenant

  1. Navigate to Administration > Speech Analytics > AI Assistant > AI Tasks.
  2. Open the Disabled tab.
  3. Find the AI Task you want to enable (e.g., “CSAT”, “Conversation Summarization”).
  4. Click Enable.

Expected result

  • The task moves to the Enabled tab.
  • New eligible conversations (that match the task’s filters) begin receiving outputs for the mapped Custom Fields.

Validate after enabling

After enabling a task:

  1. Open a recent conversation that should qualify (has transcript/thread, matches filters).
  2. Check Conversation Details → Analytics to see the populated fields and explanation.
  3. Check Dashboards (if applicable) for newly populated metrics.
  4. Use Search to filter by the new field (e.g., CSAT < 3).

Backfill behavior (historical conversations)

When you enable an AI Task:

  • New conversations are processed automatically going forward
  • Historical conversations are NOT automatically processed

If you need to process historical conversations, contact your MiaRec administrator or support team to request an on-demand backfill job. They can configure a one-time job to process conversations from a specific date range.

Note: Backfill jobs may cause temporary spikes in dashboard metrics as historical data is populated.

EDITOR NOTE: backfill / historical processing

We need to confirm what happens to conversations that occurred before enabling an AI Task.

Ask product/engineering (choose one):

  • A) Only new conversations are processed after enablement (no backfill)
  • B) Historical conversations are automatically backfilled (default)
  • C) Admin can trigger a backfill job for a date range
  • D) Backfill is available but only for platform admins (not tenant admins)
  • E) Other: __

If backfill exists, document:

  • where to trigger it
  • max date range / volume limits
  • how backfill impacts dashboards (sudden changes)

Best-guess recommendation:

  • Default expectation: new conversations are processed going forward; backfill is optional or platform-managed.

Disabling a task

To stop populating a metric:

  1. Go to the Enabled tab.
  2. Find the task.
  3. Click Disable (or equivalent).

What disabling does

  • Stops future processing for that task (going forward)
  • Existing Custom Field values are preserved (they remain visible in dashboards and conversation details)
  • To clear existing values, contact your administrator

EDITOR NOTE: disable semantics

Confirm:

  • Does disabling stop only future processing?
  • Are existing field values preserved?
  • Is there a "clear values" or "recompute" option?

Choose one:

  • A) Disabling stops future only; existing values remain
  • B) Disabling also hides existing values
  • C) Disabling triggers data cleanup
  • D) Other: __