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System Requirements

License Requirements

Transcription requires a valid license for each user whose calls are transcribed.

The transcription license is part of the Speech Analytics license bundle.

External Services Dependencies

Transcription service relies on external services to perform the actual transcription of audio recordings. The supported transcription providers include:

  • MiaRec Native Transcription Service (provided by MiaRec as a cloud service)
  • Microsoft Azure Speech to Text
  • Google Cloud Speech-to-Text

Regardless of which provider is used, the data flow is the same: audio recordings are sent to the transcription service, and the transcribed text is returned and stored in the MiaRec database.

Network Requirements

The MiaRec server must be able to communicate with the external transcription service over the internet. This may require opening specific network ports and configuring firewall rules.

Storage Requirements

Transcripts are stored in the MiaRec database. Approximate storage requirement is 3-5 KB per minute of transcribed audio.