MiaRec Documentation

Welcome to MiaRec Documentation portal.

• User Guides

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  • User Guide (HTML | PDF)
  • Reporting User Guide (HTML | PDF)
  • Agent Evaluation User Guide (HTML | PDF)
  • Speech Analytics User Guide (HTML | PDF)
  • Data Redaction User Guide (HTML | PDF)
  • Moments Query Language Reference Guide (HTML | PDF)

• Admin Guides

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  • Installation Guide (HTML | PDF)
  • Admin Guide (HTML | PDF)
  • Screen Recording Admin Guide (HTML | PDF)
  • Release Notes

• Integration Guides

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  • Avaya Aura Recording Integration Guide (HTML | PDF)
  • Avaya SBCE Recording Integration Guide (HTML | PDF)
  • Broadworks Recording Integration Guide (HTML | PDF)
  • Cisco UCM Recording Integration Guide (HTML | PDF)
  • Cisco CUBE Network-based Recording Integration Guide (HTML | PDF)
  • Cisco CUBE SIPREC Recording Integration Guide (HTML | PDF)
  • Cisco UCM Recording Announcement Integration Guide (HTML | PDF)
  • Five9 Integration Guide (HTML | PDF)
  • Metaswitch CFS Recording Integration Guide (HTML | PDF)
  • Microsoft Teams Recording Integration Guide (HTML | PDF)
  • Soft Key Integration Guide (HTML | PDF)
  • Twilio Flex Recording Integration Guide (HTML | PDF)

• Developer Guides

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  • REST API v2 Developer Guide (HTML | PDF)

• Maintenance Guides

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  • MiaRec Data Backup Maintenance Guide (HTML | PDF)