Playback recordings
Overview
You can playback call recordings either on the Recordings page or on the Call Details page.
Inline basic media player on the Recordings page
On the Recordings page, click in the list of recordings to display an inline basic audio player. From this screen, you can also download an audio file by clicking Save audio file button.
Info
To download files, your user account must have the Download permission.
Advanced media player on the Call Details page
The Advanced Media Player is shown on the Call Details page. To open such a page, click More details or Open in new window buttons for the respective call on the Recordings page
An audio waveform in the Advanced Media Player, which allows you to visually see the moments of silence or overtalk in a conversation.
With the Advanced Media Player, you can control a playback speed from x1 to x2. Speeding up will allow you to listen to the recording faster, which saves time.
To download the audio file click Save audio file button.
Info
To download files, your user account must have the Download permission.