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Release 2025-09-15

Component Version
Web portal (miarecweb) 2025.9.15.0
Recorder (miarec) 2025.8.27.0
Screen recorded (miarec_screen) 2024.6.2.0 (not updated)
Live Monitoring (miarec_livemon) 0.1.0.183 (not updated)
Screen capture client 1.1.0.80 (not updated)

New Features

PDF Export Enhancements

  • Export calls to PDF with evaluation reports, topics, and custom fields.
  • Add "Export to PDF" button on Call View page.
  • Render markdown in PDF reports.
  • Add "View in the portal" URL to Call/QA report PDFs.
  • Add PDF attachments to "Send Recording via Email" job.

View Tenant Selector

Multi-tenant admin can filter views by tenant.

  • Support for Date fields with Is Set/Not Set operators.
  • Support for Option-type fields with Equal To/Not Equal To operators.

Improvements

  • Display custom field explanations inline in call view.
  • Show weekly schedule setting in report list.

Bug Fixes

  • Fix advanced search when same attribute uses multiple operators.

Integrations

  • Fix issue with parsing Broadworks metadata when recordedUserId has "sip:" prefix
  • Fix handling of empty participant info in Teams integration
  • Fix incorrect participant direction detection in Metaswitch scenarios
  • Populate recorded user's name to participant's attributes for Metaswitch platform

  • Add platform-agnostic attributes in recording filters and metadata:

    • platform
    • platform-name
    • platform-user-number
    • platform-user-name
    • platform-user-id
    • platform-group-name
    • platform-group-id
    • platform-org-name
    • platform-org-id
    • platform-call-id
    • platform-call-direction
    • platform-tracking-id

Deprecated Features Removed

  • Removed deprecated Dashboard V1.
  • Removed deprecated Agent Performance reports (QA).
  • Removed deprecated Topics/Keywords trend pages.
  • Removed deprecated Alcatel, Unistim, H.323, MGCP, Skinny, Multicast and other passive recording protocols