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Tenant Details Columns

The page provides the description of Tenant Details Columns, which are applicable to the following report templates:

Columns Description

Column Name Description
Tenant - Name Tenant name
Tenant- ID Unique ID of the tenant assigned by MiaRec when this tenant was created
Tenant - Language Language of the user interface for a given tenant
Tenant - Timezone The timezone setting for all users within this tenant
Tenant - Domain Domain name for a given tenant
Tenant - Total Users Total number of user within this tenant
Tenant - Total Recorded Calls Total number of recorded calls witin this tenant
Tenant - Extension Type Extenstion type for a given tenant
Tenant - Extensions Uniqueness

Specifies if the extensions within the tenant should be system-wide unique or not.

Supported values:

  • systemwide - Extensions have to be unique system-wide
  • tenant - Extensions have to be unique within tenant account only. This means that the same extension may appear in multiple tenants.
Tenant - Associate Calls

Specifies how to distinguish call recordings of one tenant from another. Such setting is especially useful when different tenant may have ovelapping extensions.

Supported values:

  • extension - Associate calls with tenant if they match to user's extension
  • broadworks_group - Associate calls with tenant if they match to particular Broadworks Service Provider ID and Group ID
  • metaswitch_group - Associate calls with tenant if they match to particular Metaswitch System Name and Group Name
  • cisco_partition - Associate calls with tenant if they match to particular Cisco Partition
  • sip_uri_host - Associate calls with tenant if SIP URI host part matches to particular value
  • condition - Associate calls with tenant if they match to custom condition
Tenant - Associate Calls with Tenant - Broadworks SP ID Broadworks Service Provider ID
Tenant - Associate Calls with Tenant - Broadworks Group ID Broadworks Group ID
Tenant - Associate Calls with Tenant - Metaswitch System Name Metaswitch System Name
Tenant - Associate Calls with Tenant - Metaswitch Group Name Metaswitch Group Name
Tenant - Associate Calls with Tenant - Cisco Partition Cisco Partition name
Tenant - Associate Calls with Tenant - SIP URI Host SIP URI host part
Tenant - Associate Calls with Tenant - Condition Recording filter condition
Tenant - Record Unknown Users

Specifies a default rule for call recordings, which match to this tenant, but do not match to any of pre-configured users.

Supported values:

  • record - Record such calls and store them within tenant account. Tenant administrators may access these recordings on "Not assigned to users" page. Such recordings may be associated to users at later time.
  • ignore - Ignore such calls
Tenant - User Auto Provisioning - Web Portal Access Specifies whether the auto-provisioned user within this tenant has rights to login to MiaRec web portal
Tenant - User Auto Provisioning Specifies if the user auto-provisioning is enabled for this tenant
Tenant - User Auto Provisioning - Group ID of the group, inside which an auto-provisioned user account will be created
Tenant - User Auto Provisioning - Role ID of the role, which will be assigned to newly created users
Tenant - User Auto Provisioning - Recording Settings

The recording rule for the auto-provisioned user.

Supported values:

  • always - Always record calls of this user
  • ondemand - User may swich on/off recording during a call
  • never - Disable recording of this user
  • default - A default recording rule as configured on system level.
Tenant - User Auto Provisioning - Login Match Pattern Extension-to-login translation pattern for the auto-provisioned user
Tenant - User Auto Provisioning - Login Translation Rule Extension-to-login translation rule for the auto-provisioned user
Tenant - User Auto Provisioning - Authentication Type

Authentication type for the auto-provisioned user.

Supported values:

  • Password
  • LDAP
  • Metaswitch CommPortal
  • SAML 2.0
Tenant - User Auto Provisioning - Licenses The available licenses for the auto-provisioned user
Tenant - Screen Recording Setting Specifies if the screen recording is enabled for this tenant. Supported values: Enabled, Disabled.
Tenant - File Format Specifies the file format of audio files. Supported values: MP3, WAV.
Tenant - Audio Format Specifies the audio format of audio files. Supported values: Mono, Stereo.
Tenant - AGC Filter Specifies if the Automatic Gain Control filter is enabled for an audio file
Tenant - PLC Filter Specifies if the Packet Loss Concealment filter is enabled for an audio file
Tenant - License - Call Recording Numeric value specifying how many licenses are allocated to that tenant
Tenant - License - Screen Recording Numeric value specifying how many licenses are allocated to that tenant
Tenant - License - Live Monitoring Numeric value specifying how many licenses are allocated to that tenant
Tenant - License - Agent Evaluation Numeric value specifying how many licenses are allocated to that tenant
Tenant - License - Speech Analytics Numeric value specifying how many licenses are allocated to that tenant