Release 2025-05-28

Component	Version
Web portal (miarecweb)	2025.5.28.0
Recorder (miarec)	2025.4.14.0 (not updated)
Screen recorded (miarec_screen)	2024.6.2.0 (not updated)
Live Monitoring (miarec_livemon)	0.1.0.183 (not updated)
Screen capture client	1.1.0.80 (not updated)

Major changes

Add support of overriding global AI Tasks by tenants

This allows system administrators to define global tasks in a disabled state and let tenant admins to activate them on demand, and, optionally, override the prompt.

Add Heatmap-type reports

With such reports, it is possible to show a correlation between mutiple metrics, like Call Reason vs Call Outcome, Call Reason vs CSAT, Reason for Product Return vs Call Outcome, Product vs Dollar Value, etc.

Add automatic gradient color for reports based on value

With such automatic formatting, it is easy to see lowest/highest values in the report.

Minor changes

Add support of tenant admins overriding dropdown list options for global custom fields

Add Explanation to custom fields of type Dropdown List

Such an explanation provides an additional context to the selected option from the dropdown list.

[Breaking change] "Fail a report" and "Fail a section" answers in QA score card apply to the subsequent sections/questions only.

Previously, it was applying to a whole report or a whole section correspondingly. A new behavior allows users to build a more complex score cards. The old behavior can be re-created by moving the Fail report/section questions to the top.

Upgrade Azure Speech-to-Text engine to v 3.2

Notable improvements:

• Add language detection (with multiple candidates)
• Inverse Text Normalization (ITN) is applied now to the transcripts.

Add Talk, Hold, In-Queue and ACW time metrics for each call

Currently, this is supported for NICE InContact integration only.

Add support of using numerical custom fields in reports as measures

Previously, the custom fields were available as dimension columns only.

Now, it is possible to include them as measures using either AVG or SUM aggregate formula.

Add support of automatically provisioning SSO for tenants on first user login

Extend SSO settings for tenant

Single Sign-On can be enforced for all users (Mandatory), disabled completely and available to users.

SSO can be restricted to certain domains for additional security.

Add support to disable 2FA for users who authenticate with SSO

Add support of signing into multiple tenant accounts using the same SSO credentials

Add support of per-tenant REGEX rules for parsing filenames when users upload files manually

Fix issues

Improve compatibility with FTP servers that use multi-line formatted responses

Improve performance when deleting old reports with a lot of data

Fix some minor errors in reports when using certain custom fields as dimension columns

[Backward incompatibility] Multiple numeric-type attributes in the search criteria are combined with "AND" operator rather than "OR"

This resolves the issue, when a search by "is set" and "is equal to" was not working as expected.