Release 2025-04-15
| Component | Version |
|---|---|
| Web portal (miarecweb) | 2025.4.15.0 |
| Recorder (miarec) | 2025.4.14.0 |
| Screen recorded (miarec_screen) | 2024.6.2.0 (not updated) |
| Live Monitoring (miarec_livemon) | 0.1.0.183 (not updated) |
| Screen capture client | 1.1.0.80 (not updated) |
Major changes
Add iMetrics
MiaRec can extract any measurable metric from any conversation, like CSAT, NPS, NES scores, Dollar Value, Churn Risk, etc.
Add support of using Amazon Comprehend Detect PII service for data redaction
Add conditional formatting of data in reports
Add support of any OpenAI compatible LLM
This includes Google Gemini, Anthropic Claude, LLAMA, etc.
Minor changes
Add LLM Token Usage per AI Task
Add support of REGEX expression for parsing AI Task results as an alternative to JSON format
Add an option to process the multi-segment calls as one piece by AI Task
This is useful for Auto QA module. In some phone platforms, when call is being placed on hold or transferred to another agent, the call is split on multiple segments.
Previously, each of segment was processed by Auto QA independenlty. Now, with such an option, it is possible to process all the segments as a single interaction.
Such an option exists in the AI Assistant job settings (under the name Merge calls segments).
Add support of passing section names and descriptions to Auto QA AI Task
Using ${section-questions} placeholder
Add support of passing call attributs to AI Task as part of the prompt
For example, in the prompt, it is possilbe to pass:
CALL INFO:
Hotel Name: ${acd-name}
Call duration: ${duration}
Call direction: ${direction}
Agent name: ${agent-name}
TRANSCRIPT:
${transcript}
Add independent scrolling when viewing Evaluation Report for transcript and the score card
For passive recording (port mirroring) add an option to listen to certain network interfaces
(Backward incompatible change!) Change behavior of "Is", "Is Not", "One of" and "Not one of" searching operators
Previously, if multiple filters were present with such operators, they were joined with the "OR" operator. Now, they are joined with "AND".
Add ACD Name, ACD ID and ACD Number columns (as dimensions) to the Call Summary report
Fix issues
Fix licensing issue with Microsoft Teams recording
This also fixes issue with screen recording in Microsoft Teams environment.