Release 2023-09-05
| Component | Version |
|---|---|
| Web portal (miarecweb) | 8.0.0.3971 |
| Recorder (miarec) | 7.0.0.100 (not updated) |
| Screen recorded (miarec_screen) | 1.1.0.46 (not updated) |
| Live Monitoring (miarec_livemon) | 0.1.0.183 (not updated) |
| Windows installer | pending |
| Screen capture client | 1.1.0.80 (not updated) |
New features
Add Generative AI to MiaRec Speech Analytics portfolio
This revolutinary AI technology opens new posibilities for call centers, like:
- Create a summary of calls
- Extract factual information from conversations, like caller's name, telephone number, payment status
- Categorize calls into different categories
- Evaluate agents using human-friendly questionnaire
- Identify a sentiment of the conversation
A few examples are demonstrated below:
Automatic agent evaluation (Auto QA) with human-friendly questions
Customizable call summary
Extract information into custom fields
Free-form questions
Minor changes
Add ability to download transcript as a TXT file
In Call Details report, return a list of topics without the occurance counters
