Release 2023-04-03
| Component | Version |
|---|---|
| Web portal (miarecweb) | 8.0.0.3862 |
| Recorder (miarec) | 7.0.0.100 |
| Screen recorded (miarec_screen) | 1.1.0.46 (not updated) |
| Live Monitoring (miarec_livemon) | 0.1.0.183 (not updated) |
| Windows installer | pending |
| Screen capture client | 1.1.0.80 (not updated) |
New features
Allow tenant administrators to configure and run various jobs, like Topic Extraction, Data Redaction, Auto-Scoring
Such permissions can be granted to users in their role profile:
Add call attributes to MQL expression syntax
Now, the following queries are supported for Topic extraction, data redaction and auto scoring:
"problem" AND $duration > "5:00"$sentiment-label = "very-negative" AND $topic = "Order cancellation"- etc.
Add Named Entity Recognition
Such entities as person names, organization names, digits, time, date, and geographical locations are extracted from a transcript and are shown to end-user for convenience.
Add support of Named Entity Recognition (NER) labels in MQL syntax
For example, an auto data redaction task can remove all person names from the transcript and audio file to stay compliant with HIPAA.
Add Row Limit setting to Reports
With such a setting, it is possible to create reports like "Top 10 negative calls for yesterday" and deliver such a report by email every morning.
Add "auto" file format
When auto file format is selected, the recorder selects the WAV file format (uncompressed)
for the users, whose calls will be transcribed for voice analytics purposes.
Such a file format provides the best accuracy in transcription.
For other users, for whom transcription is not enabled, the recorder selects
the MP3 file format to save disk space.
Add per-tenant MP3 bitrate setting
MP3 bitrate can be configured on per-tenant basis.
Minor changes
Add --after-date command line parameter to find_unlicensed_calls script
Enforce the "Verify it's you" step when users change their own password, language or timezone
Add support for searching calls by sentiment label
Add support for displaying the Sentiment Label column in the Recordings list
Add the Sentiment Label and Score columns to the Call Details Summary reports
Add the Sentiment Label and Score columns to the Call Summary reports
In such situations, users will be asked to provide a 2FA verification code or re-enter their password.
Improve the accuracy of Inverse Text Normalizations
The phrases like "hold on a second" and "one moment" are excluded from normalization, i.e. they are not transformed to "hold on a 2nd" or "1 moment".
Fix issues
Fix a problem with REST API /roles endpoint when IP-address restrictions settings are configured for the retrieved roles
Fix the issue with searching and paginating through Audit Trail records
Fix the issue with incorrect call metrics on the Sentiment Dashboard
A total number of very negative calls can be less than zero if call recordings have been deleted from the system.