Deployment Models and Responsibilities
MiaRec can be deployed in different operational models. The purpose of this chapter is to make responsibility boundaries explicit, so operators and tenant admins know where to look when they need to change something.
Deployment models
SaaS (MiaRec-operated)
- MiaRec operates the platform (system/global) configuration and manages tenants.
- Customer admins operate only tenant-level configuration (enable tasks, override prompt/filters, dashboards, permissions).
- Customers are not exposed to multi-tenant concerns.
Partner-hosted / On‑prem (partner-operated)
- A partner operates the platform and is responsible for:
- system/global settings
- tenant creation and lifecycle
- platform monitoring and upgrades
- Partner customers operate tenant-level configuration, similar to SaaS customers.
Responsibility matrix (recommended)
| Area | SaaS (MiaRec-operated) | Partner-hosted / On‑prem |
|---|---|---|
| Create/manage tenants | MiaRec | Partner (platform operator) |
| Channel ingestion configuration | MiaRec (or shared) | Partner |
| Transcription engine configuration | MiaRec | Partner |
| AI engines (LLM provider/model) | MiaRec | Partner |
| Global Custom Fields library | MiaRec | Partner |
| Global AI Tasks library | MiaRec | Partner |
| AI Assistant job configuration & scaling | MiaRec | Partner |
| Tenant activation of AI Tasks | Customer tenant admin | Customer tenant admin |
| Tenant overrides (Prompt/Filters) | Customer tenant admin | Customer tenant admin |
| Dashboards/search configuration | Customer tenant admin | Customer tenant admin |
| Day-to-day usage | Customer users | Customer users |
Tip: In partner-hosted deployments, you typically want a clear separation between platform operator roles and tenant admin roles to avoid accidental cross-tenant changes.
What belongs in which guide
- Platform Setup & Operations Guide (this guide): everything that affects multiple tenants or the platform as a whole.
- Administration Guide: tenant-only configuration (enabling tasks, overrides, dashboards, permissions).
- User Guide: day-to-day usage, interpretation, workflows.
- Overview & Key Concepts: customer-safe definitions and value overview.
Role terminology
Throughout MiaRec documentation:
- Platform operator / System admin – manages global settings, multiple tenants, AI engines, and global tasks
- Tenant admin / Organization admin – manages settings within a single tenant (enables tasks, configures overrides, manages dashboards)
Note for SaaS customers: Some platform-level settings described in the Platform Setup & Operations Guide are managed by MiaRec. If you don't see a setting described in this guide, it may be managed on your behalf. Contact MiaRec support for assistance.