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Competitors Mentioned

Competitors Mentioned detects whether competitors are mentioned in the conversation and (optionally) which competitors.

Choose one: - Dropdown with competitor names + “None” + “Unknown” - Multi-select competitor list (if supported) - Text field (less ideal for reporting)

Recommendation: Use a fixed dropdown list for your known competitors (preferred for dashboards and reporting). Add an "Other" option and optionally a text field for "Other competitor name" to capture competitors not in your list.

Configuration overview

  1. Create competitor field(s)
  2. Enable competitor task (prebuilt) or create tenant task
  3. Filter to sales conversations
  4. Validate and build dashboards

Prompt recommendations

  • Provide allowed competitor labels
  • Require evidence-based extraction
  • Return “None” when no competitor mentioned