Topic Analysis

Topic Analysis identifies what the conversation is about (topics/themes) to help you understand demand drivers and operational issues.

Recommended representation

• Dropdown (primary topic) or multi-select (multiple topics)

MiaRec supports multi-label topic classification—a conversation can be tagged with multiple topics. This provides richer analysis but requires careful taxonomy design to avoid overlap.

Recommendation: Start with a primary topic field for stable dashboards. If needed, add multi-topic support later as your taxonomy matures.

Configuration overview

1. Define topic taxonomy (start small; expand)
2. Create Custom Field(s)
3. Enable or create Topic Analysis AI Task
4. Build dashboards and saved searches:
5. topic distribution over time
6. drilldowns to conversations per topic

Prompt recommendations

• Provide allowed topic list
• Require selection only from list
• Provide “Unknown”
• Provide explanation based on evidence