Activate Prebuilt AI Tasks

MiaRec includes prebuilt AI Tasks (insights) that can be enabled per tenant. These tasks are often provided as “defaults” by MiaRec or your service provider, and you choose which ones to activate.

Menu path

Administration > Speech Analytics > AI Assistant > AI Tasks

Figure: Disabled tab showing available prebuilt AI Tasks that can be enabled.

Enable a task for your tenant

1. Navigate to Administration > Speech Analytics > AI Assistant > AI Tasks.
2. Open the Disabled tab.
3. Find the AI Task you want to enable (e.g., “CSAT”, “Conversation Summarization”).
4. Click Enable.

Expected result

• The task moves to the Enabled tab.
• New eligible conversations (that match the task’s filters) begin receiving outputs for the mapped Custom Fields.

Validate after enabling

After enabling a task:

1. Open a recent conversation that should qualify (has transcript/thread, matches filters).
2. Check Conversation Details → Analytics to see the populated fields and explanation.
3. Check Dashboards (if applicable) for newly populated metrics.
4. Use Search to filter by the new field (e.g., CSAT < 3).

Backfill behavior (historical conversations)

When you enable an AI Task:

• New conversations are processed automatically going forward
• Historical conversations are NOT automatically processed

If you need to process historical conversations, contact your MiaRec administrator or support team to request an on-demand backfill job. They can configure a one-time job to process conversations from a specific date range.

Note: Backfill jobs may cause temporary spikes in dashboard metrics as historical data is populated.

Disabling a task

To stop populating a metric:

1. Go to the Enabled tab.
2. Find the task.
3. Click Disable (or equivalent).

What disabling does

• Stops future processing for that task (going forward)
• Existing Custom Field values are preserved (they remain visible in dashboards and conversation details)
• To clear existing values, contact your administrator