Evaluation reports
To compare scores of multiple agents within a group, navigate to Reports > Evaluation Reports > Group Reports, select a group and a date range for the report. The report provides useful statistics, such as an average, mimimum and maximum agent's score for the given period, total evaluations for specific agent, etc.,
Clicking the agent's name will take you to the agent's evaluation report.
For details on creating an evaluation form, see Administrator guide.
Export as PDF
Copy link