Dashboard
The Dashboard tab allows supervisors and users to gain an accurate and evolving picture of their entire call center's performance. Real-time dashboards provide information about the total number of recorded calls per day, calls' duration, and average duration time.
At the bottom of the screen, you can also check interactive widgets:
  • Last 30 days - provides a visual display of the call history for the for the last 30 days. You can view the number of calls per day within the chart by hovering the cursor over a point on the graph.
  • Active calls - provides the visualization of the calls in-progress.
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