Configuring data display settings

Display Topic column in recordings list

To display topic information in call recordings list, navigate to Administration > Customization > Fields Visibility, click Edit for the corresponding Recordings layouts (these layouts correspond to the tabs on Recordings page):

In the Hidden Columns list, locate Topic column and click show link or drag-n-drop it to Visible Columns list.

After you save the layout configuration, you will be able to see Topics column in recordings list.

Display sentiment score column in recordings list

To display topic score information in call recordings list, navigate to Administration > Customization > Fields Visibility, click Edit for the corresponding Recordings layouts (these layouts correspond to tabs on Recordings page).

In the Edit Layout page, click the show link for the Sentiment score columns or drag-n-drop them to the Visible Columns list.

After you save the layout configuration, you will be able to see Sentiment score columns in recordings list.