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Manage Evaluation Reports

The MiaRec Evaluation Reports section has the following structure:

  • All Reports - lists all available evaluation reports.
  • Group Reports - lists the evaluation reports from the specified group. For details, see Filter Reports.
  • Agent Reports - lists the evaluation reports by a specific agent. For details, see Filter Reports.

You can access each report group via the Evaluation Reports navigation tree or clicking a specific group on the Reports home page.

Access Evaluation Reports

Search Evaluation Report

To search for an existing evaluation report, enter the name of the evaluation form in the search field, and click the Search button. Also, to narrow down the search results, you can search the report by a specific user or group.

Search Evaluation Reports

The page refreshes to display only the evaluation reports that match the search criteria.

Search Results

To reset search criteria, click the Search button and then select Reset search.

Reset Search

Filter Evaluation Reports by Group or Agent

By clicking Group Reports in the navigation tree and then specifying the group name, you can filter the evaluation reports by the target group. The summary chart with the evaluation performance is provided at the top of the page.

Group Reports

By clicking Agent Reports in the navigation tree and then specifying the agent name, you can filter the evaluation reports by the target agent. The summary chart with the evaluation performance is provided at the top of the page.

Agent Reports

View Evaluation Report

You can open the most recent evaluation report by clicking the View button next to the report.

View Evaluation Report

Delete Evaluation Report

To delete the evaluation report, select the check box next to the report of your choice and click Delete.

Delete Evaluation Report