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MiaRec Documentation
License
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MiaRec Documentation
User Guide
User Guide
Introduction
Getting started
Getting started
Logging in
At a glance
Dashboard
Dashboard
Overview
Dashboard metrics
Dashboard metrics
Call metrics
Sentiment metrics
Topic metrics
Filter data
Compare to previous period
Drill-down capabilities
Recordings
Recordings
Overview
Playback
Add notes
Export to CSV
Download
Delete
Tag
Mark as confidential
View multi-segment calls
Live monitor
Evaluate
Check data integrity
Filter by client
Save custom fields
Share
Search
Search
Quick search
Advanced search
Save search criteria
Reports
Reports
Overview
My Profile
My Profile
Overview
Language settings
Change password
Security settings
Download PDF
Reporting User Guide
Reporting User Guide
Overview
Prerequisites
Report Templates
Report Templates
Overview
Create Template
Import Template
Manage Templates
Reports
Reports
Overview
Run Report
Manage Reports
Export Report Data
Delete Report Data
Report Types
Report Types
List of Report Types
Audit Trail Details Report
Audit Trail Summary Report
Call Details Summary Report
Calls Summary Report
Calls Summary Report By Group
Calls Summary Report By Group with drill-down
Calls Summary Report by Interval
System Log Details Report
System Log Summary Report
Calls Summary Report By Tenants
Tenant Details Report
Calls Summary Report by Users
User Details Report
List of Columns Available
List of Columns Available
Call Details Columns
Call Summary Columns
Storage Limits/Usage Columns
Tenant Details Columns
User Details Columns
User License Columns
Download PDF
Agent Evaluation User Guide
Agent Evaluation User Guide
Overview
Prerequisites
Form Designer
Form Designer
Create Evaluation Forms
Score Calculation Logic
Manual scoring
Manual scoring
Evaluate Interaction
Auto scoring
Auto scoring
Review Automatic Scores
Reporting and Dashboard
Reporting and Dashboard
QA Dashboard
Download PDF
Speech Analytics User Guide
Speech Analytics User Guide
Introduction
Getting started
Getting started
At a Glance
Transcription
Transcription
Transcription
Call Summary
Call Summary
Call Summary
Sentiment analysis
Sentiment analysis
Sentiment Analysis
Topics analysis
Topics analysis
Topic analysis
Configuring topics
Configuring data display settings
AI Insights
AI Insights
AI Insights
Download PDF
REST API v2 Developer Guide
REST API v2 Developer Guide
Overview
Introduction
Introduction
Architecture
Message encoding
Collections
Error responses
Security and Authentication
REST API clients for development
Resources
Resources
Calls
Calls
Call object fields
File object fields
Participant object fields
List and search calls
List and search calls
List and search calls
Basic search
Advanced search
View one call
Set custom field values
Delete one call
Retrieve file for playback
Pause and resume recording
Clients
Clients
Client object fields
List and search clients
View a client
Create a client
Update a client
Delete a client
Custom fields
Custom fields
Custom field attributes
List and search custom_fields
View a custom field
Create a custom field
Update a custom field
Delete a custom field
Encryption keys
Encryption keys
List and search encryption keys
View encrypt key
Create encrypt key (generate or import)
Update encrypt key
Delete encrypt key
Grant access to encrypt key
Revoke access to encrypt key
List authorized users
Evaluation forms
Evaluation forms
Oveview
List Evaluation Forms
View Evaluation Form
Evaluation reports
Evaluation reports
Oveview
List Evaluation Reports
View Evaluation Report
Groups
Groups
Group object fields
List and search groups
View one group
Create group
Update group
Delete group
Report runs
Report runs
Oveview
List Return Runs
View Report Run
View Report Run Data
Reports
Reports
Oveview
Report Template attributes
List Report Templates
View Report Template
Roles
Roles
Role object fields
List and search roles
View one role
Create role
Update role
Delete role
Tenants
Tenants
Tenant object fields
List and search tenants
View one tenant
Create tenant
Update tenant
Delete tenant
View one tenant
Users
Users
User object fields
List and search users
View one user
Create user
Update user
Delete user
Pause and resume recording for user
Examples
Examples
Create tenant with roles, groups and users
History of changes
Download PDF
Five9 Integration Guide
Five9 Integration Guide
Overview
Create VoiceStream subscription
Download PDF
Microsoft Teams Integration Guide
Microsoft Teams Integration Guide
Overview
Connect MiaRec to Microsoft Teams
Disconnect MiaRec from Microsoft Teams
[Alternative] Provision using PowerShell
[Alternative] Deprovision using PowerShell
Download PDF
Twilio Flex Integration Guide
Twilio Flex Integration Guide
Overview
Connect MiaRec to Twilio Flex
Disconnect MiaRec from Twilio Flex
Download PDF
Release Notes
Release Notes
MiaRec Changelog
2025
2025
Release 2025-05-28
Release 2025-04-18
Release 2025-04-15
Release 2025-03-03
Release 2025-02-02
2024
2024
Release 2024-11-19
Release 2024-11-12
Release 2024-10-28
Release 2024-10-18
Release 2024-09-29
Release 2024-08-29
Release 2024-08-20
Release 2024-08-05
Release 2024-07-22
Release 2024-07-01
Release 2024-06-24
Release 2024-05-28
Release 2024-05-13
Release 2024-04-30
Release 2024-04-05
Release 2024-03-11
Release 2024-02-07
Release 2024-01-25
2023
2023
Release 2023-09-14
Release 2023-09-13
Release 2023-09-05
Release 2023-08-25
Release 2023-08-16
Release 2023-07-25
Release 2023-07-14
Release 2023-04-03
Release 2023-03-06
2022
2022
Release 2022-11-07
Release 2022-06-06
Release 2022-05-16
Release 2022-05-10
Release 2022-03-02
Release 2022-02-11
Release 2022-01-07
2021
2021
Release 2021-12-15
Release 2021-10-22
Release 2021-09-20
Release 2021-09-16
Release 2021-06-23
Release 2021-06-22
Release 2021-05-05
Release 2021-04-14
Release 2021-04-08
Release 2021-04-07
Release 2021-03-25
Release 2021-03-10
Release 2021-02-23
Release 2021-02-21
Release 2021-02-10
Release 2021-01-27
2020
2020
Release 2020-08-04
Release 2020-07-13
Release 2020-06-10
Release 2020-06-08
Release 2020-04-06
Release 2020-03-27
Release 2020-02-25
Release 2020-01-28
2019
2019
Release 2019-12-23
Release 2019-11-19
Release 2019-11-11
Release 2019-11-06
Release 2019-11-05
Release 2019-10-15
Release 2019-10-04
Release 2019-08-21
Release 2019-08-12
Release 2019-08-06
Release 2019-06-21
Release 2019-06-03
Release 2019-05-07
Release 2019-05-06
Release 2019-02-25
Release 2019-01-22
Release 2019-01-08
License
Navigate to menu
Administration -> System Management -> License
.