Release 2025-07-03
| Component | Version |
|---|---|
| Web portal (miarecweb) | 2025.7.3.0 |
| Recorder (miarec) | 2025.4.14.0 (not updated) |
| Screen recorded (miarec_screen) | 2024.6.2.0 (not updated) |
| Live Monitoring (miarec_livemon) | 0.1.0.183 (not updated) |
| Screen capture client | 1.1.0.80 (not updated) |
Minor changes
Enhance Auto QA task to provide AI-powered recommendations and feedback for the report
Display Call Summary and Sentiment Score in the first tab when viewing call details
Users don't need to click to "Transcript" tab to view such an information.
Add support of configuring Display Group and Display Order for custom fields
This allows users to organize customer fields into categories and improve data readability.
Add QA question columns in Call Summary report
This allows users to build QA reports by schedule and, optionally, send them by email.
Add support of validating responses from AI agains JSON Schema
An enforcement of JSON response type and validation of the response against a JSON schema significantly improves accuracy of the responses from the AI model.
Add support of extracting an explanation for AI Tasks that process multiple custom fields
Improve User Experience (UX) by allowing admins to enable/disable AI Tasks in one click
Reduce Audit Trail noise when running AI tasks to populate call attributes
Modifications to call attributes and evaluation reports are not logged to Audit Trail anymore. This significantly reduces noise in Audit Trail.
Add App Domain setting to Single Sign-On integrations
Such an option is useful when the application is being accessed via multiple domains.
When cloning tenant, clone other related attributes
The related attributes include: custom fields, AI tasks, Evaluation forms, Data Redaction Rules, Report Templates.
Fix issues
Resolve issue with QA Score calculation in Call Summary report when the same calls are scored with mulitple evaluation forms
Previously, in such a situation, all the evaluation reports were takeing into account when calcuating call's QA Score.
Now, users can use Filtering Criteria in the report to take into account a score of the particular evaluation form.
