Release 2024-06-24
| Component | Version |
|---|---|
| Web portal (miarecweb) | 2024.6.24.2 |
| Recorder (miarec) | 2024.6.2.0 |
| Screen recorded (miarec_screen) | 2024.6.2.0 |
| Live Monitoring (miarec_livemon) | 0.1.0.183 (not updated) |
| Screen capture client | 1.1.0.80 (not updated) |
New features
Add support of Ubuntu 24.04 LTS release
Add Sentiment heatmap
When user clicks the sentiment counter, redirect to the corresponding page with calls matching such a sentiment
Add RingCentral integration
New replication engine
Key features:
- Better error handling, automatic retry and automatic conflict resolution
- Add Report Templates, Evaluation Forms and Evaluation Report to replication process
Improve robustness of storage limits enforcement job
Better handling of errors caused by remote storage targets (FTP, FTPS, SFTP).
Improve robustness of file relocation and export jobs
Better handling of errors caused by remote storage targets (FTP, FTPS, SFTP).
Add service limits and usage reporting for Transcription and LLM-based analytics
Improve AI Tasks (prevoiusly known as AI Insights)
Key features:
-
Pre-set AI Prompt
-
AI Playground
-
Filters in AI Task.
Improvements to Auto QA process
Key features:
-
Auto QA job is replaced with AI Task, which is easier to setup and maintain in a multi-tenant environment
-
AI Playground for Auto QA form. Allows users to quickly experiment
-
Each question may include optional description (hint), which instructs AI how to properly answer the question. As a result, the question itself can be much shorter and easy to review by human.
Add DO-NOT-DELETE flag
If users have the apropriate permissions, they can mark the call with DO-NOT-DELETE flag, which prevents an automatic deletion of such calls by storage limits enforcement job.
Such flag can be used for call recordings that require longer review.
Improve error reporting when purge delete operation fail
Administrators can review the errors under Administration > Maintenance > UNDO List and, optionally, retry the purge operation.
Add Jobs Overview page
On such page, administrators can see all the configured jobs with their latest status.
Add REST API endpoint for reports
Add REST API endpoint for evaluation forms and reports
Add Evaluation Report-related column to Call Summary report
New columns:
- Evaluation Form (dimension column)
- Evaluation Form Section (dimension column)
- Evaluation Report - Total Passed
- Evaluation Report - Total Failed
- Evaluation Report - Avg Score
- Evaluation Section - Total Passed
- Evaluation Section - Total Failed
- Evaluation Section - Avg Score
- Evaluation Section "[form]/[section]" - Total Passed
- Evaluation Section "[form]/[section]" - Total Failed
- Evaluation Section "[form]/[section]" - Avg Score
Form/Report/Section Avg Score / Total Passed / Total Failed columns in Call Summary reports
Add Passing Threshold for Evaluation Form and Section
Display Pass/Fail status in call and evaluation report pages
Add support of searching calls and evaluation reports by Pass Status
Collect Total words metrics when transcribing calls
Such a metric can be used in filtering criteria to exclude calls with short content from analytics.
Add support of search calls for file size
Such a criteria can be used to find calls with big files.
Minor changes
Improve handling of call metadata in certain call sceanrios in Metaswitch CFS environment
Improve handling of call metadata in cetain call scenarios in Cisco Webex Calling environment
Add "Require Minimum Two Participants" attribute to deal with dummy "ASBCE@avaya.com" user in Avaya environment
With this attribute combined with "Ignore Participants Regex", it is possible to ignore the dialing phrase, where such a dummy participant is present in the call.
Add ability to clone job
Rename job "Retention policy" to "Bulk Delete Recordings"
Add support of searching calls by Interaction ID attribute
Fix bugs
Fix the performance issue in Daily Call Metrics processing under certain conditions
Fix a display of "License is missing or invalid" to system administrators when the web portal was not accessed for a while.
Limit Logo size to 64KB
Large logo files in branding section were causing issue with replication